Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: July 2026

MURU & CO. is based in Pakistan and works with artists and designers to present limited editions, artworks, objects, and special projects to collectors and audiences locally and internationally.

As the nature, size, material, and production requirements of each project may differ, shipping methods, costs, and delivery timelines may vary between releases.

SHIPPING AVAILABILITY

MURU & CO. ships within Pakistan and may offer international shipping to selected destinations.

Shipping availability for a particular artwork, edition, object, or project will be indicated at checkout or on the relevant product or project page where applicable.

If your destination is not available at checkout, please contact MURU & CO. We may be able to arrange shipping separately depending on the destination and nature of the work.

SHIPPING COSTS

Shipping costs may be calculated at checkout or communicated separately depending on the size, weight, value, destination, and handling requirements of the work.

Certain artworks, oversized objects, fragile pieces, or special projects may require custom shipping arrangements. In these cases, MURU & CO. may contact the purchaser to confirm shipping details and any additional costs before dispatch.

Unless explicitly stated otherwise, the purchase price of a work does not include customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

ORDER PROCESSING

Orders are prepared and packed with care.

Processing times may vary depending on the nature of the work. Some editions, objects, and special projects may be produced, finished, signed, numbered, or packed after an order is placed.

Where an estimated production or dispatch timeline applies to a particular release, this information may be provided on the relevant project or product page.

Please note that processing time refers to the period required to prepare an order before shipment and is separate from the courier's delivery time.

DELIVERY TIMES

Estimated delivery times depend on the destination, courier service, customs procedures, and the nature of the shipment.

Any delivery estimates provided by MURU & CO. are intended as guidance and cannot be guaranteed.

Delays may occasionally occur due to customs clearance, courier operations, weather, public holidays, local regulations, security procedures, or other circumstances outside our reasonable control.

MURU & CO. is not responsible for delays caused by third-party couriers, customs authorities, or circumstances beyond our reasonable control. However, where possible, we will assist customers in resolving delivery issues.

INTERNATIONAL ORDERS

MURU & CO. may ship selected projects, editions, artworks, and objects internationally.

International shipping availability may vary depending on the destination and the size, material, value, or shipping requirements of the work.

International customers are responsible for ensuring that items purchased from MURU & CO. can legally be imported into their destination country.

Additional documentation or information may occasionally be required by couriers or customs authorities to process an international shipment.

CUSTOMS, DUTIES & TAXES

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other charges imposed by the destination country.

Unless explicitly stated otherwise at the time of purchase, these charges are not included in the purchase price or shipping fee and are the responsibility of the recipient.

MURU & CO. does not control these charges and cannot predict their amount. Customs regulations vary between countries, and we recommend that international customers consult their local customs authority if they require further information before purchasing.

MURU & CO. is not responsible for delays resulting from customs clearance procedures.

PACKAGING

We take care to ensure that artworks, editions, and objects are appropriately packed according to their nature and shipping requirements.

Packaging methods may vary between projects. Works may be shipped flat, rolled, boxed, crated, or using other appropriate protective packaging depending on their dimensions, materials, and fragility.

Any project-specific packaging information will be provided where relevant.

TRACKING

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Tracking updates are provided by the relevant courier and may occasionally take time to appear after a shipment has been collected.

Please note that tracking availability may vary depending on the shipping method and destination.

DELIVERY ADDRESS

Customers are responsible for providing complete and accurate shipping and contact information when placing an order.

Please review your delivery details carefully before completing your purchase.

If you notice an error in your shipping address, please contact MURU & CO. as soon as possible. We will make reasonable efforts to update the information before dispatch, but we cannot guarantee that changes can be made once an order has entered the shipping process.

MURU & CO. is not responsible for delivery failures or additional costs resulting from incorrect or incomplete information provided by the customer.

If a shipment is returned to MURU & CO. because of an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to complete required customs procedures, additional shipping costs may apply before the order can be dispatched again.

RECEIVING YOUR ORDER

We recommend inspecting the external packaging of your order upon delivery.

If the packaging appears significantly damaged, please photograph the package before opening it. Where possible, retain all original packaging until you have confirmed that the contents arrived safely.

For valuable or fragile works, a signature may be required upon delivery.

DAMAGED ORDERS

Every effort is made to pack works safely for transportation.

If your order arrives damaged, please contact MURU & CO. as soon as possible after delivery.

Please provide:

• Your order number
• Photographs of the external packaging
• Photographs of any internal packaging
• Clear photographs showing the damage to the work or item
• A brief description of the issue

Please retain the item and all original packaging while the matter is being reviewed, as the courier or insurance provider may require them for inspection or a claim.

Each case will be assessed individually. Depending on the circumstances and the nature of the work, an appropriate resolution may include repair, replacement, exchange, or refund.

For limited editions or unique works, an identical replacement may not always be possible.

LOST SHIPMENTS

If tracking indicates that your order has been delivered but you have not received it, please first check with members of your household, building management, reception, or neighbours where appropriate.

You should then contact the courier using the tracking information provided.

If the issue remains unresolved, please contact MURU & CO. and we will assist where reasonably possible.

If a shipment appears to have been lost in transit, we will work with the relevant courier to investigate the shipment before determining an appropriate resolution.

UNCLAIMED OR REFUSED SHIPMENTS

If an international shipment is refused, left unclaimed, or returned because customs duties, taxes, or other required charges were not paid by the recipient, the purchaser may be responsible for the original shipping costs, return shipping costs, customs charges, and other expenses incurred.

Any refund considered in such circumstances will be assessed on a case-by-case basis and may be reduced by costs incurred in connection with the shipment and its return, to the extent permitted by applicable law.

PROJECT-SPECIFIC SHIPPING TERMS

Certain MURU & CO. projects may have specific production, fulfilment, packaging, or shipping requirements.

Where project-specific shipping information is provided on a project or product page, those terms will apply to that particular purchase and should be read together with this Shipping & Delivery Policy.

CONTACT

For questions regarding shipping, delivery, or an existing order, please contact MURU & CO. through the contact details provided on our website.

For order-related enquiries, please include your order number so that we can assist you efficiently.